Summary: This guide will help you with if you are having troubles with the VirtualSpeech app on your Mixed Reality Ready Device.
If you are struggling to access Mixed-Reality in the VirtualSpeech app you may need to check your headsets permissions for using the camera passthrough for MR or going into your devices settings and enabling its passthrough feature.
Mixed Reality requires your XR headset's passthrough feature and cameras to display your real-world environment. If you experience visual issues, check that the cameras are clean and undamaged, as dirt or damage can degrade your MR experience.
Since Mixed Reality requires cameras on all headsets, it's important to use it in an appropriate environment—especially when using VirtualSpeech. Ensure you're in a well-lit space where cameras can clearly capture your surroundings. This improves your visual experience and keeps you safe while moving and interacting in your headset.
If you have tried everything in the troubleshoot guide and feel you are still having issues with your headset, please consult your headset providers support page.
If you feel you are having an issue that is specific to the VirtualSpeech app then please do get in contact with us here: