Audio not working / AI Avatar not responding
If you are doing the 'AI Roleplay' exercise, first try the 'Test Mic' button, If you cannot hear yourself back, the issue is due to your audio setup.
If you are using Bluetooth headphones:
- Go to your sound settings
- Ensure you have 'Hands-Free' mode selected
- When you change the sound settings, you will need to reload the exercise webpage
If you are not using Bluetooth headphones, reload the exercise webpage and try again.
If you can hear yourself back with the 'Test Mic', check if you are using a VPN. If you are, this may be blocking part of our service. Please contact: tech@virtualspeech.com
Exercise won't load/seeing "signature mismatch" or "stack size exceeded" error
If the exercise doesn't load and gives an error message, try:
- Hard refresh the webpage by holding the 'Shift' button while pressing the Reload webpage button
Exercise runs very slowly and lags when looking around
Check you have 'Hardware Acceleration' turned on in your web browser.
If you are still having issues after trying these steps, please contact tech@virtualspeech.com